Frequently asked questions

Refund and replacement policies

If you received a damaged or defective item, we will gladly replace it at no additional cost to you. Please contact us within 48 hours of receiving yours.

Our store does not accept returns or exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if you meet the following criteria:

Items are defective: damaged/broken or dirty upon arrival.

Packages that are lost in transit.

We do not accept returns or refunds if the customer changes their mind after receiving their order(s).

Note: MOMents4Eva will not be responsible for any lost or misdirected packages. Please make sure all the information you have provided is correct before submitting your order to avoid loss in the mail or other mishaps.


You can request a cancellation within 24 hours of purchase. Otherwise you will receive a partial refund as we have already started the shipping process. Be sure to read our descriptions and processing times carefully.

Do you ship internationally?

At the moment we only ship to all of Mexico.

How do I track my package?

You can check the status of your order at any time by accessing the following link: Order status. You can also contact our customer service at to ask questions at any time.

How long does it take for an order to arrive?

Once shipped, your order will arrive within 5 to 7 business days for Mexico. You will receive an email confirmation once your order has been shipped. Feel free to email us to check the status of your order. We are happy to help.